Free Delivery on orders over £50

Delivery

All goods are offered subject to availability.
Delivery will be to the UK address specified in your order. If no one is available at a residential address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot. For orders placed with a total value below £50, we make a Standard Delivery Cost of £3.95 for each order (see note below). Free delivery applies when you spend a total of £50 or more in a single order delivered to a single UK address (see note below).

Please note: Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain are not covered by our Standard Delivery Cost or Free Delivery. We may be able to arrange delivery to such areas at an additional carriage cost. For details, call 0113 2009161 Monday - Friday 9.00am - 5.00pm excluding Bank Holidays.

Urgent Next Day Delivery orders can be arranged for an additional carriage cost. For details, call 0113 2009161 Monday - Friday 8.30am - 5.00pm excluding Bank Holidays. In the event of cancellation only the basic outward postage will be refunded.

Under normal circumstances all goods on your order will be despatched in full within 2-3 working days. If an item is out of stock we will advise you by email or telephone and endeavour to supply the item as soon as possible. Alternatively, we may supply a near equivalent item or ask you to re-order. If you have any enquiries on the above do not hesitate to contact us, Email info@supportmylife.org or Tel: 0113 2009161 Monday - Friday 8.30am - 5.00pm excluding Bank Holidays.

Some of our products are made to order and delivered direct from our manufacturing source. You can view these items on our website, but these items can only be ordered by telephone and will take longer to deliver – we will advise you of approximate delivery date when confirming the direct delivery order. Please note orders for ‘Direct Delivery’ items cannot be cancelled or returned, unless defective.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Your Right to Cancel


Under the Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013) (“CCR”) you have a right to cancel all or part of your contract at any time up to 14 days after the day on which you receive the goods, without giving any reason. In the case of an order relating to multiple goods ordered by the customer in one order and delivered separately :”On which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good”.

To exercise the right to cancel you must inform us, within the cancellation period, of your decision to cancel this contract by Email info@supportmylife.org or Tel: 0113 2009161 Monday - Friday 8.30am - 5.00pm excluding Bank Holidays or by Fax: 0113 2493349 or by writing to: Care & Repair Leeds 323 Roundhay Road, Leeds LS8 4HT. You may also use the Cancellation Form to exercise your right to cancel, but it is not obligatory.

Your right to cancellation does not apply to goods made to your specification which you will be directed to order by 0113 2009161 Monday - Friday 8.30am - 5.00pm excluding Bank Holidays In addition, we cannot accept the return of certain items for hygiene reasons, e.g. toileting aids if they have been used/the seal has been broken.

In the event of a cancellation Care & Repair Leeds, unless you choose to return yourself, will arrange collection of the goods within 14 days of cancellation. You will have to bear the direct cost of returning the goods. For parcels collected by Care & Repair Leeds for return; the cost of returning the item will typically be £8 + VAT per carton. For the return of large items delivered on a pallet the return cost would typically be £45 + VAT. We are able to provide freepost labels for the return of smaller items; the cost of this is typically £3.50 + VAT. Where possible, goods should be returned in original product packaging.

If you choose to return any products to us, you must do so within 14 days of notifying Care & Repair Leeds of cancellation. We will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service (i.e. tracked and insured). If products returned directly by you are lost or damaged in transit, we reserve the right not to refund any amounts attributable to such loss or damage. If you are returning items we must be notified before return. The address where the product needs to returned to will be given to you at the point of cancellation.

On receipt of returned goods, Care & Repair Leeds will reimburse you within 14 days. Any basic delivery charge will be included in your refund. Where an order comprised of more than 1 item and you are not returning all goods, the delivery charge will not be included within your refund. Please note the delivery charge refund will be to the value of Standard Delivery Cost (any additional delivery costs paid for eg. Urgent delivery will not be refunded). You must take reasonable care of the goods while in your possession and we reserve the right to reduce the value of the refund if returned goods show evidence of use beyond the handling necessary to see whether the goods are as expected.
Any refunds given by us will be made to the PayPal Account provided when you placed your order. If we received a cheque from you we will refund by means of cheque.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can arrange for us to collect the goods (or return the goods to us).

This is not intended to be a full statement of all your rights under the CCR. Full details of your rights under the CCR are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.